Remote Troubleshooting
Smart Support. Wherever You Are.
At Earth & Water, innovation and reliability work hand in hand. Our Remote Troubleshooting Platform allows pool owners, hotels, and sports facilities to receive real-time technical support from our expert engineers — no matter where they are.
Do you experience a change in water quality, a system malfunction, or a technical alert? Our remote support team can diagnose and resolve issues quickly, minimizing downtime and maintenance costs.
How It Works
- Submit Your Request
Upload a short description of the issue along with photos or videos through our online platform. - Expert Evaluation
Our team analyzes the problem remotely, reviewing your system’s components, configuration, and symptoms. - Response & Solution
You receive a clear technical report outlining the issue, recommended solutions, and — if needed — a quote for service or parts.
This process ensures fast, accurate, and cost-effective support without unnecessary delays.
Benefits of Remote Troubleshooting
● Immediate response from experienced pool engineers
● Reduced on-site visits, saving time and cost
● Faster diagnosis of mechanical, hydraulic, or water treatment issues
● Professional guidance for in-house maintenance teams
● Integration with ongoing maintenance programs for full lifecycle support
Why It Matters
Pools and water systems are complex installations that rely on precise coordination between hydraulic, mechanical, and electrical components.Small irregularities — if left unchecked — can lead to inefficiency, water quality issues, or equipment failure. Our remote service helps you maintain performance, safety, and peace of mind.